Customer Care
Frequently Asked Questions
Is your jewelry real silver?+
Yes! Every Silver Moon piece is crafted from 925 Sterling Silver (92.5% pure silver). Each piece comes with a Certificate of Authenticity.
How do I place an order?+
You can easily browse our collection and place your order directly on this website. Simply add items to your cart and checkout securely.
What payment methods do you accept?+
We accept Cash on Delivery (COD) and Online Payments (UPI, Credit/Debit Cards, Net Banking) via our secure checkout.
How long does shipping take?+
Orders are processed within 1–2 business days. Standard delivery takes 5–7 business days across India. Metro cities typically receive within 3–5 days.
Can I return or exchange my purchase?+
Yes, we accept exchanges within 7 days of delivery. Items must be in original, unworn condition with original packaging. Contact us to initiate.
Will silver jewelry tarnish?+
925 Sterling Silver may naturally tarnish over time — this is normal. Regular wear actually helps keep it shiny! Use a soft polishing cloth to restore its lustre.
Do you ship internationally?+
Currently, we ship across India only (PAN India). International shipping will be available soon — follow us on Instagram for updates!
Can I get gift wrapping?+
Every Silver Moon piece comes in our signature premium packaging — a velvet pouch inside a gift box. Perfect for gifting without any extra cost.
Still have questions?